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Terms & Conditions

Whilst every effort has been made to ensure that the information contained on our website is accurate and up to date, Herbal Life Healing cannot be held liable for any errors, omissions or price changes. This is due to continuous product development specifications, possible colour changes and we may also substitute a product for one of similar or better quality. Please confirm upon placing your order. (E & OE.)

  • Please consult your doctor before using any product.
  • All products are subject to availability.
  • All products are delivered flat packed and will require assembly by you. Installation may be available for an additional charge.

Buy with confidence

Your satisfaction is very important to all at Herbal Life. If you are not satisfied or have questions about your order, please call our Customer Service Department on 07861 864 670 (Monday to Friday 9am-6pm; Saturday 9am-5pm; Sunday 11am-2pm).

Alternatively, write to us at:

Herbal Life Healing
180 Skeffington Road

Price Promise

At Herbal Life we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best NOT be beaten on price.

If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our level best to match or in some cases beat the competitor's price for you.

After Sale Price Promise

Alternatively, if you find the same like-for-like product offered at a lower price elsewhere within 14 days of purchasing the item(s) with Herbal Life, we will refund 110% of the difference immediately.


Please note: Concept II Rowing Machines and other Concept II branded products are excluded from our price promise. There may also be rare exceptions where we are unable to match a price due to a competitor's exclusive promotion, bogus website offering or if the seller is not a genuine retailer (e.g member of the public). Unboxed display models or mail order returns will not be accepted for price matches against new products. Customers will not qualify for interest option credit finance on price matches unless this was also included in the competitor's price.

How to Order

We have 5 methods for you to place your order - telephone, fax, mail, instore and online. All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on back order for you because it is out of stock. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for back order items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.

Please note: in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.

We accept the following payment cards: VISA and Mastercard credit cards, and Debit cards with a VISA or Mastercard logo. We also accept PayPal (online only).

If you are ordering by credit card (mail order) the goods must be sent to the card holder’s registered address. If you require the goods to be sent elsewhere (i.e. a work address) you must telephone Herbal Life prior to ordering. You will be required to provide additional information. Please note: we are unable to accept orders under £10 (excluding delivery).

Mail Orders - If ordering by post you must provide all relevant information (i.e. product code and description, name and address, postcode and contact telephone numbers) requested on our brochure order forms. Please allow 5 working days (Monday to Friday) for clearance of personal cheques on top of normal delivery time.

Fax Orders - Fax the order to Herbal Life’s fax line: 07861 864 670. All faxed orders must be paid by credit/debit cards. We will call you to confirm receipt of your fax.

We also offer a range of finance options through V12 Finance. Terms and conditions for our V12 Finance options can be found here.

Website 30 Day Return Guarantee

Our Returns Policy can be found here.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.

Please note: goods purchased in store are exchanged at the manager's discretion and may be subject to a cancellation fee. To cancel your order you must write to us at our Northampton Head Office or send an email to either before your order is despatched or within 14 days of delivery of your item(s), quoting your order number.

Head Office Address:

Herbal Life Healing
180 Skeffington Road
If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Herbal Life. If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of your item(s), it is your responsibility to return the item(s) to Herbal Life at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.

Delivery Information

Due to the size of some delivery vehicles, Herbal Life or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Herbal Life will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges. Orders under 20KG may be left at an access point by our appointed carriers should the initial delivery attempt fail.

All orders over £99 are delivered FREE to mainland UK addresses (exclusions apply).

Full details on our delivery options and terms can be found here.

Collection of faulty products

In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us that they are faulty. If when the carrier arrives to collect the goods they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect. Once the items are received back at Herbal Life, we will inspect the product(s), and if necessary arrange to send out a replacement product.

Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs. Goods purchased in store are exchanged at the manager’s discretion and may be subject to a cancellation charge.

Full details on cancellations, damage to packaging and returns can be found here.


All installation prices quoted on our website are for ground floor installations within 100 miles from our Northampton Head Office (postcode NN3 8RJ). If your installation address is further than this, we will contact you prior to processing payment if the charge is more than the figure stated. If you require further information, please contact us on 07861 864 670 for a cost prior to ordering. We regret we are unable to accommodate installations to offshore postcodes.

If you require installation on a product/products from our website, the time between order and installation may be longer than for that of delivery only. Our guidelines are advertised on the top of the Install Access Form and will commence from the first working day (Monday to Friday only excluding bank holidays) after we receive the completed form (no installation will take place until we have received this important document). We will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

It is imperative that the space for the product(s) has been cleared and that access is unrestricted. If the installer is unable to commence work due to the area not being cleared or access not being available at the agreed time, Herbal Life Healing reserves the right to charge £25 for every half hour the installation engineer is unable to start work. We must be informed at the time of placing the order where the product(s) are to be installed. All prices quoted are for ground floor installations in the main building of the property or a garage at the side of the main part of the building. Installations above or below ground floor or outside the main building (i.e. in an outhouse, etc.), may be subject to surcharge, especially if not mentioned at the time of order.

Herbal Life Healing are within their rights to refuse any installation if the installer deems the installation location or access point to be hazardous, or the request unreasonable. If the product does not fit into the area where the installation is requested and a representative of Herbal Life Healing did not measure the area, then Herbal Life Healing cannot be held responsible. Therefore, the customer will incur the cost of the visit. Agreed installation times must be adhered to.

Adequate parking/vehicle access must be provided by the customer. Any charges incurred by the installer for parking will be chargeable. If the installation time is extended due to inadequate parking/access then the extra time will also be chargeable at £50 per hour.

Repaired Item(s)

All returned items will be on a delivery only basis, no installation will be carried out unless agreed by Herbal Life prior to delivery.

Privacy Policy

Our Privacy Policy can be found here.

Warranty Information

All products on our website and in our catalogues are covered by a manufacturer's warranty. If you are using any of the products in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a product with a "home use" warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require, please ask and we will be happy to check if the chosen products are suitable. No manufacturer's warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Warranties also vary from manufacturer to manufacturer. If you require clarification of the terms for particular products, we will be happy to supply these for you if not already detailed on the website.

Non UK Mainland Warranties (including Isle of Wight, Isle of Man, Europe & ROW - Rest of World)

If you live outside the UK & Ireland, it is advisable that you check whether or not the product you are wishing to purchase will have warranty outside the UK & Ireland. Labour warranties for certain UK offshore postcodes may not be available.

Please contact our Head Office to check the warranty details of any product(s) you wish to purchase before ordering.

Return to Base Labour Warranty

The return to base warranty covers all parts (for the warranty period) from the date of purchase. Parts are either supplied to the customer’s UK address free of charge or used in a service centre repair. In addition we also offer a parallel “return to base” labour warranty. Under a “return to base” warranty the customer has full responsibility for returning and collecting the item from our Northampton service centre, in the unlikely event it requires an engineer to repair. However subject to location our service department may be able to quote for a “collection and return service”, should this be required.


These consumable items are not covered by Body Power (Herbal Life) warranty.


Running Deck
Running Deck Cushioning Assembly
Motor Cowling
Rubber Components
Side Rails
Foam Grips
Decals & Transfers
Running Belt
Motor Brushes
Transport Wheels


Pedal Straps
Rubber Components
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Transport Wheels

Climbers and Vertical Trainers

Foot Pedals
Foam Grips
Rubber Components
Decals & Transfers
Resistance Mechanism Cables
Roller Wheels
Transport wheels


Foot Pedals
Rubber Components
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Roller Wheels
Transport wheels


Seat Rails
Seat Roller Wheels
Footplates Straps & Buckles
Rubber Components
Pull Strap
Recoil Bungee
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Transport Wheels

Your statutory rights remain unaffected by the consumer guarantee.

WEEE (Waste Electrical and Electronic Equipment) Regulations

Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites. The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

We all have a responsibility to contribute to the reuse, recycling and other forms of recovery of WEEE under these Regulations. Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.

Electrical and Electronic Equipment that was made after 13 August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.

What can you do?

Reuse: If your old machine is still working, do you know somebody who would like to use it? There are many organisations such as schools, clubs, residential homes etc., who would be very happy to have the use of your old equipment. In addition, there are organisations that will reuse and repair electrical and electronic equipment and some even run "cash for recycling" schemes.

Recycle: If your old equipment is no longer useful, please recycle it.

Alternatively, as a distributor we are committed to reducing the amount of WEEE that goes in to land fill. We are doing our bit for the environment by offering free take-back on a like for like basis when you purchase a new machine from us. This means, for example, that if you buy a new cross trainer from us, you can return your old cross trainer to us and we will arrange appropriate disposal of the old machine. Please note: it must be a similar product, e.g. an old exercise bike for a new one, an old step machine for a new one, etc. This must be arranged with us at the time of placing an order with us for the new product. If you would like to do this, please call us on 07861 864 670 for details of where to deliver your old machine.

Please note: There is a £35 + VAT fee for collection of your old machine (outside a 70 mile radius of Northampton, price on application).

Benefits of recycling

Recycling unwanted electrical products is better for the environment. Lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.

Many of the electrical items that we throw away can be repaired or recycled. Recycling products helps save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.

Please note: Where applicable, your old machine must be dismantled prior to collection as our engineers are not permitted to do so.

Discount voucher codes

We run several discount voucher codes throughout the year. Find the terms and conditions for any current live codes on our Herbal Life Voucher Codes page.

Competitions & Giveaways

For full information regarding all of our competitions and giveaways, please visit our dedicated competitions terms and conditions page.

Store gift vouchers

Gift vouchers can be redeemed in-store or over the phone (not permitted for online use). Vouchers purchased from Herbal Life can be used in conjunction with store promotions unless otherwise stated.


When can you write a product review?

You can write a product review when you have purchased the product being reviewed from Herbal Life.

What should you write about?

Your review must reflect your own first-hand Experience. You are required to concentrate on relevant points about the product. It is acceptable to evaluate the purchased product's functionality and quality.

If your review contains non product related information, you may be asked to modify your review or it may be removed. The review must not include any of the following:

  • Opinions on other products/brands.
  • Defamatory statements or a violation of the Herbal Life Guidelines.
  • Violent/coarse language or a sexist/racial character.
  • Any personal information about another individual, including another person's name, address, phone number, electronic mail address, credit card information or any other information that could be used to track, identify, contact or impersonate that person.

You accept and agree that Herbal Life may remove any of the above violations from the review. You also accept and agree that Herbal Life may remove references to other companies and websites (including links) from the review. Removed information is replaced with blank spaces or similar, and Herbal Life will not otherwise make alterations to your review.

When do Herbal Life remove your review?

As a main rule, Herbal Life do not remove reviews from their website. However, some reviews are in violation of the Herbal Life Guidelines and/or applicable law, and in these cases Herbal Life retain the right to remove your review. Below are some examples of when Herbal Life may remove your review:

  • Your review violates Herbal Life’s Guidelines or Terms & Conditions.
  • Herbal Life ask you to modify your review, and you do not do so within the deadline mentioned in Herbal Life’s email to you.
  • Your review is of a marketing nature or has marketing purposes.
  • You are a competitor of Herbal Life/Herbal Life Healing.
  • You have created multiple profiles to review Herbal Life/Herbal Life Healing several times.
  • Herbal Life have asked you to forward proof of your Buying Experience with Herbal Life/Herbal Life Healing and no or insufficient documentation has been provided within the deadline.

For the avoidance of doubt, Herbal Life do not remove a review if:

  • Your review and the number of awarded stars are seemingly conflicting, e.g. if you awarded a product only one star but wrote a very positive review the reviewed product.
  • Herbal Life thinks your review is "unfair", e.g. because your dissatisfaction is a result of a mistake made by the supplier.

Please note: you must be able to send proof of your Buying Experience up to 12 months from the date that you wrote your review.

There is a deadline of 48 hours on communications relating to any review placed.


Third-party app fuctionality

Third-party apps integrations on Herbal Life may be subject to change, and is under the control of the product manufacturer. Herbal Life is not at fault if manufacturers choose to change the apps and integrations on their equipment.

Free gifts

Some of the products for sale on the website reference a free gift in the product name. If you would like to claim the free gift, please ensure that you select the free gift using the radio box on the product page, before adding the product to the basket. Order confirmation emails may reference the free gift in the product name - this is not confirmation that the free gift has been selected.


If you wish to submit a complaint about any of our services, you can write to:

Complaints Manager
Herbal Life Healing
180 Skeffington Road

Please note: All complaints will be responded to within 7 working days (Monday to Friday).

If you wish to complain about your delivery (e.g. non-receipt of goods, damaged goods, lost goods) you must contact us within 90 days of making your order.